Refunds & Returns

Refunds & Returns

RETURN POLICY

Last updated May 25, 2018

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for refund and store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Upon approval you will receive the RMA number and the address of the closest warehouse where you can mail the product you would like to return. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the address received.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

●     A 20% restocking fee will be charged for all returns.
●     Sale items are FINAL SALE and cannot be returned.
●     To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
●     You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
●     Please make sure you send the item back as a gift as we don’t cover custom fees for returns
●     Once it has been processed and/or shipped, we are unable to cancel your order. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
[email protected]

This page is hosted by Termly. Some personal data may be collected from Users.

TOP